Artificial intelligence
& the user experience
Artificial Intelligence Solution
I had the opportunity to help lead and develop AI-driven solutions to enhance user experience, streamline workflows, and optimize decision-making. By focusing on three core areas, we were able to transform the way our users work. I created a cohesive AI UI library, improving transparency and user adoption, while addressing key pain points in system setup and configuration.
AI Components
My team and I developed a cohesive UI library for AI components to build trust and ensure transparency. It was crucial for users to clearly understand what AI is doing and how to interact with it. This clarity fosters adoption and comfort with a new way of working.
Addressing Pain Points
By mapping out and thoroughly examining the current user experience, we were able to focus on key pain points. During the journey users expressed being confused, feeling overwhelmed, and experiencing anxiety. Such friction creates major barriers to optimal user performance. The most impactful AI enhancements were then implemented to address these core frustrations and simplify complex tasks.
control over AI
One major challenge was adding AI settings to the web of existing complex settings. The current system required admins to navigate a deep tree of options across multiple sections just to configure one product. It was important to break free of current information architecture and consolidate all AI settings in one straightforward, easy-to-use location. Through user interviews, we discovered that many users had reservations about AI. They wanted clear control over AI functions to ensure everything worked as expected.
Results
The results have been overwhelmingly positive. Users have quickly adopted AI-driven features, allowing them to focus on human interactions that differentiate them from competitors. The burden of repetitive tasks has shifted to the system, helping companies maintain consistent brand messaging, providing quicker insights, and allowing users to work more efficiently with less friction.